7 days passed and I reached out again to a representative along with my case # and she was able to tell me that they finally approved the documents. The new email actually responded back to me with a case # in case I needed to follow up. Anyways, I spoke with customer service once again and they stated they never received my documentation and gave me a different email address to send my documents to So I resent all of my verification documents again and threw in a screenshot of my bitcoin wallet (just in case they needed that as well). They never even tried to contact me via email to let me know that they were rejected. This time around they denied it stating that my verification documents were rejected. Chatted with customer service (which takes forever to get a hold of btw) and they stated that I would need to email my verification documents to So I did that, and tried to withdrawal for a second time. The first time I tried to withdrawal they denied it and put it back into my account stating that I wasn’t verified, even though I went through the websites verification system and it stated I was approved 😑.

I won $333 here without using any sort of bonus.

If you have any problems with this group, please, let us know and we will try our best to mediate the problem. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster. That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation. Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.

Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial. There is an express withdrawal process in trial, which has been introduced by the group only recently.

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